3 easy steps to sign up
- Register here or in our app
- Submit your driver’s license and credit card information
- Your account will be validated within 24 hours
How do I sign up?
All you need to register is, your personal details, driver’s license and a credit card. We will handle your submission no later than the following business day - and all Your City Cars will be at your disposal.
How do I reserve my City Car?
By using the app you can locate, reserve and unlock Your City Cars. All you need to carry with you is your Smartphone. The app also gives you an overview of where your nearest City Car is, as well as how much power is available on each car. Once you have found your nearest City Car, use the app to reserve it for 30 minutes for free.
How to start and end my trip?
When you arrive at the location of Your City Car, use the app to unlock it. A single tap in the app unlocks the doors, and you also end your trip the same way. Renault Zoe is a very easy car to operate and you will quickly become familiar with this modern agile car.
Where can I park?
You can park Your City Car at all non-time-limited public parking lots within the zone. We also have a wide range of Hotspots located in car parks, the airport and with our business partners. You can see all Hotspots in the app.
What if I have questions about damages, or my City Car is already damaged?
All questions about Your City Car, the operating zone or if you wish to report any damages, simply contact our customer service team using the call button inside the car.
How do I charge my City Car?
To charge Your City Car you can use the Renault Zoe's navigation system to find the nearest charging station from E.ON. Charging Your City Car is of course free.