Frequently asked questions

  • The Zone

    Where is the zone?
    Our area of operations, also known as The Parking Zone or simply The Zone, covers Ring 3 in Oslo and yet som more. This is where you can start and end your trip. Outside of the zone we have a few maller areas that ar ealso operations zones. These are called satellites. You can park the city car in a satellite just as you can in the zone. However, you cannot park it in the area between the zone and the satellite. In the app you get aa good overview of he zone and its satellites. 

    See our map and read more about the zone and the satellites here

    Can I drive outside the zone?
    You are welcome to drive outside of the zone, but you can only end your trip within the zone. Once you exit the zone, the city car will let you know over the speakers. Als, the little green lamp near the rearview mirror will turn red. This will turn green once you re-enter the zone. 

    Why can I not park outside the zone?
    We have a street crew that is responsible for maintaining our city cars. they make sure that the city cars are clean, charged, accessible, and more. In order to be ale to manage 250 cars that are located all over town, we must make sure that they are within a certain area, så that we can actually cover all the cars. 

    Why does the zone not cover more areas surrounding Oslo?
    This has been well calculated and we concluded that if the zone were to be bigger, we would need more city cars. In order to keep the service at a nice level, the users should not have to go too far in order to fine one. Vi keep all the feedback we get related to this, and if we see a need to increase the zone into new areas, we might just do that. 

    Can I take the city car to my cabin up in the mountains?
    In theory, yes. However, it would turn out to be an expensive trip being that you would be paying for all the days you would be staying. Your City Car is developed in order to solve day to day needs as a supplement to public transport in the city. For this use, we would suggest checking with another car sharing supplier like for example nabobil.no or other car rentals. 

  • Battery and charging

    How far does the battery reach?

    According to the NEDC-standard, the capacity of the battery in the Renault Zoe has been measured at 403 km. In reality, reach is lower depending on driving speed, type of driving, and several other factors. If you are driving 50 km/hr at 20 degrees celsius the car should have a reach of 380 km. At 0 degrees celsius reach goes down, but still keeps 348 km. (source: renault.no)

    What to do if the battery is almost empty?

    We have systems that alert our Street Crew when the battery reach of a car passes 15 km. A member of our Street Crew will then charge the car. If you reach this level during a trip, you should continue to your destination if possible. If you anyway plan on parking at a parking spot with optional charging, you are very welcome to charge it. In this way it will be available to other users more quickly.

    If you drive the city car goes empty while you drive, the car must be towed. Towing leads to a towing fee of 3200 NOK according to our terms & conditions. 

    How do I connect and disconnect the city car to a charger?

    Upon parking the car at a charger, open the charging slot located in the front of Renault Zoe, by pressing the button marked with a charging point icon. This button is on the left hand side of the drivers seat. Then find the charging cable in the trunk and connect it to the car ad to the charging slot on the charger. The blue part goes into the car and the black part goes into the chargin point. 

    In order to open the charging slot on the charging point, use a Fortum charging card. 

    For å åpne ladeluken til stasjonen skal du bruke et ladekort fra Fortum. Kortet ligger i elbilens kortholder i hanskerommet. Du holder kortet over stasjonen og venter til luken åpner seg. Når kabelen er koblet til både bilen og stasjonen, starter ladingen. Turen kan ikke avsluttes før ladekortet er lagt tilbake i bilens kortholder.

    Du kobler ladekabelen fra bybilen ved å trykke på ladepunkt-ikonet på nøkkelen eller på kontakten med ladepunkt-ikonet til venstre for rattet. For å frigjøre ladekabelen fra ladestasjonen holdes ladekortet, som ligger i kortholderen i hanskerommet, over ladestasjonen.

    Hvor finner jeg nærmeste ladestasjon?
    For å finne nærmeste ladestasjon bruker du bilens navigasjonssystem. Det er kun Fortums ladestasjoner du kan bruke. En ladestasjon vises på kortet med et ladekabel-ikon. Ved å trykke på ønsket stasjon får du muligheten til å trykke "navigere hit". Deretter navigerer Din Bybil deg dit via korteste vei.

    Finn nærmeste Fortum ladestasjon her.

    Hva skjer hvis mobiltelefonen min går tom for strøm mens jeg kjører?
    Hvis mobilen din går tom for strøm eller ikke har dekning når du skal avslutte kjøreturen, har du to alternativer. 

    Hvis du sitter inni bilen, trykker du på knappen i taket så hjelper bybilorakelet deg med å avslutte turen. Står du utenfor bilen og ikke kommer inn, må du låne en telefon og ringe til bybilorakelet på 40 00 19 19.

    Hvis du har andre spørsmål, kan du alltid benytte deg av ringeknappen i taket på bybilen for å kontakte vår kundeservice. Hvis du står i en parkeringskjeller og skal reservere en elbil, men ikke klarer å få signal, må du forflytte deg til et område med dekning. 

  • Parking

    What is the rules for parking?
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    What if I want to park without ending the trip?
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  • Damages

    When I arrive to my City Car, I detect a damage, what do I do?
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    Do I have to pay for potential damages?
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    Is it allowed to smoke in the City Cars?
    In sed pulvinar augue. Donec dapibus sapien vitae velit porttitor, et cursus leo commodo. Aenean ex nibh, dignissim sodales ligula nec, feugiat congue odio.

  • Equipment in the car

    Are there any City Cars with a child seat or tow hitch?

    In sed pulvinar augue. Donec dapibus sapien vitae velit porttitor, et cursus leo commodo. Aenean ex nibh, dignissim sodales ligula nec, feugiat congue odio. In sed pulvinar augue. Donec dapibus sapien vitae velit porttitor, et cursus leo commodo. Aenean ex nibhdignissim sodales ligula necfeugiat congue odio.

    Can I put a roof rack, bike rack, snow chains or other equipment on the City Car? 

    In sed pulvinar augue. Donec dapibus sapien vitae velit porttitor, et cursus leo commodo. Aenean ex nibhdignissim sodales ligula necfeugiat congue odio.

  • Your membership

    Is it permitted, that others use my GreenMobility membership and drive the car?
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